Shipping policy
Shipping Information
Thank you for shopping with Lumielle. We are committed to delivering your order as quickly and safely as possible.
Processing Time
-
Orders are processed within 1–3 business days.
-
Orders are not processed or shipped on weekends or holidays.
-
During peak seasons or promotional events, processing times may be slightly longer.
Shipping Time
Once your order has been processed, estimated delivery is 7–10 business days. Delivery times may vary depending on your location and the warehouse your order is shipped from.
Multiple Warehouses
To provide a wider selection of products and improve product availability, Lumielle ships from multiple fulfillment warehouses. If your order contains multiple items, they may arrive in separate packages at different times.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Delays
While we strive to meet our estimated delivery times, unexpected delays caused by carriers, weather, customs, or other circumstances beyond our control may occur. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Lumielle is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at info@lumielle-scent.com. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions regarding your shipment or order, please contact us at:
Email: info@lumielle-scent.com
Thank you for choosing Lumielle. We appreciate your trust and look forward to providing you with an exceptional shopping experience.