Lumielle Return & Refund Policy

At Lumielle, we are committed to providing high-quality fragrances and ensuring every order is carefully prepared before shipment.

Due to the nature of our products and for hygiene and safety reasons, all perfume sales are final. We do not accept returns, exchanges, or offer refunds on any perfume products once an order has been placed.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at Hello@lumielle-scent.com. Include your order number and clear photos of the issue so our team can review your claim and provide an appropriate resolution.

Please note:

• No returns on perfumes.

• No exchanges on perfumes.

• No refunds for change of mind, scent preference, or incorrect orders placed by the customer.

• Sale items, promotional items, gift cards, and digital products are non-refundable.

We reserve the right to deny any claim that does not meet the requirements outlined above.

If you have any questions regarding your order, please contact us at Hello@lumielle-scent.com .

Thank you for choosing Lumielle.