Frequently Asked Questions

What is Lumielle?

Lumielle is a fragrance brand dedicated to providing high-quality luxury-inspired perfumes and colognes at affordable prices. We believe everyone deserves to enjoy exceptional scents without paying designer prices.

Are Lumielle fragrances long-lasting?

Yes. Our fragrances are carefully formulated to provide impressive longevity and performance, helping you smell great throughout the day.

Why are Lumielle fragrances more affordable?

We focus on the fragrance itself rather than expensive retail markups, celebrity endorsements, and luxury packaging. This allows us to offer premium-quality scents at a more accessible price.

How do I choose the right fragrance?

Each product page includes fragrance notes and scent descriptions to help you find the perfect match based on your preferences.

How long will it take to receive my order?

Orders are typically processed within 7-10 business days. Shipping times vary based on your location and the shipping method selected at checkout.

Do you offer international shipping?

We currently ship to select locations. Shipping availability will be displayed during checkout.

Can I track my order?

Yes. Once your order has shipped, you will receive a tracking number via email so you can monitor your package's progress.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. Our team will work to resolve the issue as quickly as possible.

Do you accept returns or refunds?

Due to the nature of fragrance products, all sales are final. We do not accept returns or offer refunds on perfumes unless the item arrives damaged or there was an error with your order.

How should I store my fragrance?

Store your fragrance in a cool, dry place away from direct sunlight and extreme temperatures to help preserve its quality and longevity.

How can I contact Lumielle?

You can reach our customer support team at hello@lumielle-scent.com. We aim to respond to all inquiries within 24–48 business hours.

Do you offer discounts or promotions?

Yes! Be sure to subscribe to our newsletter and follow us on social media for exclusive offers, product launches, and special promotions.